If you’re not willing to settle for what someone wants
to sell you, then finding what you want is not an easy task. We looked at a lot of new and used RV’s but
none had the feel we were looking for, or they were so abused they weren’t
worth the effort to restore them.
Neither of us is afraid of restoring something, we’ve saved six houses
and one RV, but some things just can’t, or shouldn’t be saved.
When walking into a dealership for a new unit, unless
you can be specific about what you’re looking for in an RV the salesman is most
likely going to try and sell you the unit that has been on the lot the longest,
or the unit with the highest mark up. We
found that it’s best to plan on spending several hours on the lot looking at
units.
As a courtesy to the salesperson, let them know ahead
of time that you want to see a lot of different units, and that you want to
spend a little time inside each one you look at. We’ve found that by giving the salesperson a
heads up of your plan quite often they’ll let you wander around the lot on your
own. This will give you time to
thoroughly look units over without someone trying to sell you on the good
points of the unit.
If you’re looking at used units it is best to
separate. Send the person that knows the least about the workings of that area
of the RV to another area of the RV with the salesperson. This gives the other a chance to do a non-directed,
uninhibited look over. We’ve found this
works best because then the salesperson or owner of the unit isn’t directing
you away from the bad points. Not all salespeople
do this, but from the experiences we’ve had, we’ve found it to be true more
often than not.
As an example, one unit we were interested in looked
really good in the online posting, so we decided to take a look at it. A picture may be worth a thousand words, but
the sins that can be hidden by holding the camera at the correct angle can cost
you thousands of dollars. We contacted
the dealership where the unit was on consignment. The salesman didn’t really ask us very many
questions in regards to what we were looking for, but he did tell us that we
would probably be happier with a 5th wheel, or pull-behind toy
hauler, which is what they sold, they only sold motor homes on consignment.
When we told him we had no interest in pull units his
attitude towards us changed. When we got
to the unit he opened the house portion door and walked in, leaving us standing
outside. At first I just thought he was
being a little rude, but what he was actually doing was hoping that we would
just follow him in without looking. The
threshold was bent from excessive traffic in and out of the unit. He then stood in the hall and pointed us
towards the cab area which was in good shape.
When I pointed out that the cab area was in good shape
he was proud to tell us that they had just gone completely through the
unit. We left the cab area and he took
us directly to the garage area. I let my
husband go first and I hung back in the living area. Because we had previously restored an RV I
had a pretty good idea of things to look for that were signs of problems.
The sliding windows and their surrounding areas looked
clean at first glance, but when I got close and looked in the corners of the
tracks I found water damage which was starting to cause the tracks to separate
from the wood which is a sure sign that the wood underneath is rotting. Next I started going through the
cabinets. Before I got to the second
cabinet the salesman was back in the living area.
He stood in front of the cabinets that were above the
dining area. I went into the bathroom
and when I commented that the flooring didn’t fit tight against the shower
base, and that there was quite a bit of caulk along the top of the shower
surround the salesman told us that they weren’t quite finished with the repairs
yet, but that they should have them finished within a couple of days. I asked what repairs?
He then proceeded to tell us that they had replaced
the subfloor and linoleum from this point to the garage entrance because there
had been a roof leak which was now fixed.
When asked why the leak hadn’t been fixed before it got to the point of
rotting out the floor the salesman told us “it was actually leaking down the
wall between the living area and the garage, so the owners had not known there
was a leak until the floor became squishy.
I went towards the garage and the salesman
followed. Todd got the salesman’s
attention and I headed back into the living area. The first place I looked was in the cabinet
that the salesman had been standing in front of. There were water marks running down the wall
at the back of the cabinet. This cabinet
was on the exterior wall, not the wall between the house and garage.
I went back to the garage. The ladder to the roof hatch was down and the
hatch was open. Todd was inspecting the
roof. He came down the ladder and told
me I should take a look. The roof air
conditioner unit was at the edge of the roof, just slightly forward of the
hatch.
Yes, they had replaced the rotted out flooring, but
they had not fixed the cause of the leak.
There were multiple sticks sticking out from under the air conditioning
unit. With just a quick visual it was
easy to see that the sticks had damaged the air conditioner and this was the
cause of the leak. They may have fixed
the damage, but the cause of it hadn’t been fixed so the damage was sure to
appear again.
This damage alone made this unit a no go for us, but
it wasn’t the only damage we found on the unit.
The unit had been used by a dirt bike racing team. We found this out by viewing the sides of the
unit while looking for delimitation. You
couldn’t see the outline of the removed decals from looking directly at the
side, but by leaning in and looking for ripples in the exterior the outline of
the decals were visible.
We also found that they had spliced into the wiring at
the trailer hitch and had not even taped up the splices. There were several other places we found
where they had spliced into the wiring, some were taped up, and some were not.
Using a penlight and looking down the sides of the
generator enclosure we could see where oil had sprayed on the sidewall. The salesman didn’t know why the oil was
there, but he did know that the generator runs good. Was what caused the oil to spray on the walls
fixed, or not? He didn’t know, but he
did know that if we offered the owners $5,000 less he was sure they would take
the offer.
We looked at a lot of units and this was the kind of
stuff we were finding with just about all of them. Some were a complete joke, sure they looked
good in the online postings, but in person they were cobbled together and made
to look pretty. If you’re going to buy a
used unit, or a new one for that matter don’t be afraid to get up close and
personal with every surface of the unit.
Unless you’ve dealt with detailing a unit, the amount
of products out there that can cover up, hide, blend in, patch, plug, and fill
will blow your mind. These products do
not fix the damage though; they just cover it up and make it look pretty.
Because these products are just fillers most wash away, come off, or come out
the first time the area is washed.
A unit must be in good mechanical working order. Nothing sucks more than being stranded on the
side of the road, other than being told that it’s going to cost thousands of
dollars to repair the engine, or transmission, and oh by the way, it’s going to
take several weeks to complete the repairs.
If the salesman or owner will not let you drive the unit, or at the very
least ride in the unit while it goes down the road then don’t just walk away from
the unit, run.
Some other areas to look at are the threshold going
into the unit. Is there a lot of
wear? Is there any warping? RV’s are meant to be lived in, so it makes
sense that they will be lived in more than they will be driven.
Whether the unit has sliding windows or not check
around the bottom and top edges where the windows are sealed into the
walls. It’s really hard to get the gunk
out of the corners after it has gotten wet, so if there’s a lot of gunk it’s a
sure sign that there’s been moisture.
Press on the area below the window, is it soft or squishy?
Crawl under the unit and look at the exposed
wiring. Is it in tact? Is it in its originally routed position? You can tell this by looking at the areas
around the zip ties. If the ties don’t
look like they’ve been disturbed then it’s a good sign that the wiring hasn’t
been rerouted. Look up and make sure the
areas around the vents aren’t sagging or lumpy looking. If you see either, there’s previously been a
leak, or there may still be a leak.
Another unit we looked at was a lot higher in price,
and had a lot more miles on it. The
salesman explained that the price was almost four times higher because it was a
diesel. Yeah, diesels are more expensive
because they last longer, but a third of the expected life of a motor is a
third of the expected life of a motor whether it’s gas or diesel. After pointing out several areas of damage the
salesman decided to relieve our leeriness by informing us that this unit met
the criteria for an extended warranty.
Dealerships make a lot of their income from selling extended
warranties. Make sure that you take the
warranty paperwork home and read through it thoroughly. Most times you will find that the warranty
doesn’t cover much. From the experiences
we’ve had, dealing with insurance companies from the stand point of the repair company,
they’ve got more stipulations as to why they don’t have to pay for the repair
then reasons that they should pay for the repair.
This is a definite buyer beware situation. I’m not saying that all extended warranties
are bad I’m just saying that you really, really need to invest the time to read
through what you are purchasing before you invest your money. Use a highlighter, and/or a pen when reading
through the warranty and make sure you ask questions about everything that you
either don’t understand, or that just doesn’t make sense.
When the questions are answered, write the answer down
on the warranty paperwork and have the salesman sign the answer. Remember, he does not work for the warranty
company, so even though it’s something he said, the warranty company doesn’t
have to honor it, but if the salesman signed his name to the statement then the
dealership has to honor what their salesman stated was a part of the purchase
agreement. If it comes down to having to
pursue a claim this way it can get messy, so be ready for a battle.
All in all, if any part of the unit, the dealership,
the salesman, the purchase agreement, or anything at all makes you uncomfortable
walk away. You’ve waited a long time to
purchase an RV, a few more hours, days, or weeks of waiting isn’t going to make
that much of a difference.